Privacy Policy Overview

GentleReach respects and protects the privacy of people with disability, their families, carers and visitors to this website. This policy explains how GentleReach collects, uses, discloses and stores personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the NDIS Act 2013.

What Information is Collected

GentleReach only collects personal information that is reasonably necessary to provide NDIS supports and services or to operate this website. The information collected may include: name, contact details, date of birth, NDIS number, details about disability and support needs, emergency contact details, and information you provide in enquiries or feedback forms.

GentleReach may also collect website analytics data such as IP address, browser type, pages visited and time spent on the website to improve online services.

How Information is Collected

Personal information is usually collected directly from you, for example when you contact GentleReach, complete an online form, request services or provide feedback. Information may also be collected from your authorised representative, support coordinator, health professionals or other providers where you have given consent or where permitted by law.

Website usage information is collected automatically through cookies and similar technologies used for analytics and site performance.

Why Information is Collected and How It is Used

GentleReach uses personal information to:

– Assess eligibility and service needs
– Plan, deliver and review supports
– Communicate with you and your representatives
– Manage bookings, billing and administration
– Meet legal, regulatory and reporting obligations

Personal information will not be used for direct marketing without your consent, and you can opt out of any marketing communications at any time.

Disclosure of Personal Information

GentleReach may disclose personal information to:

– You and your authorised representatives
– NDIS and other government agencies where required or authorised by law
– Other service providers, health professionals or support coordinators involved in your supports
– Auditors, insurers or professional advisers where reasonably necessary

Information is not disclosed to third parties for unrelated marketing, and will not be sold under any circumstances. Overseas disclosure, if any (for example, through cloud service providers), will occur only where reasonable steps are taken to ensure the recipient protects your information in accordance with Australian privacy law.

Data Security and Retention

GentleReach takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Security measures may include access controls, secure passwords, encryption, staff training and secure physical or cloud storage.

Information is retained for as long as required by law and to meet NDIS and record-keeping obligations, after which it is securely destroyed or de-identified.

Access, Correction and Complaints

You can request access to the personal information GentleReach holds about you, and request corrections if the information is inaccurate, incomplete or out of date, subject to certain legal exceptions. Requests for access or correction can be made using the contact details below, and GentleReach will respond within a reasonable time.

If you have a privacy concern or believe your privacy has been breached, you can lodge a complaint with GentleReach using the contact details below. If you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

Cookies and Website Analytics

This website may use cookies and third-party analytics tools to understand how visitors use the site, improve accessibility and measure performance. You can usually disable cookies in your browser settings, but some website features may not function correctly if cookies are disabled.

Third-Party Websites

The GentleReach website may contain links to external websites that are not controlled or operated by GentleReach. GentleReach is not responsible for the privacy practices of those websites and encourages you to review their privacy policies.

Contact Details

If you have questions about this policy, want to access or correct your information, or wish to make a complaint, please contact:

GentleReach Privacy Officer

Email: info@gentlereach.com.au

Phone: 0469 730 783

Address: Servicing Queensland

GentleReach may update this privacy policy from time to time to reflect legal or operational changes, and the latest version will be published on this website.